Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a return and refund service. Here are the details:

You may request a return within 15 days of receiving your item. We accept returns both with and without quality issues. Subject to the exceptions below, we also accept eligible returns of ordinary merchandise that has been opened but remains unused. If your item has wrong items, missing parts, serious quality problems, or is damaged during transit, please contact us for assistance.

To start a return, please contact us at love.frontline.merch@gmail.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns must be sent back to us within 5 days of the return request.

For returns without quality issues, the customer is responsible for return shipping costs. For returns due to quality issues, we are responsible for return shipping costs.

Certain types of items cannot be returned. Please see below for some examples of items that we do not accept:

We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, we will initiate your refund to your original payment method within 10 days after we receive your returned item and it passes inspection. The time it takes for the refund to reach your account depends on your payment service provider and bank.

You can always contact us for any return questions at love.frontline.merch@gmail.com.

Thank you for your understanding and we look forward to serving you better.